Refund Policy
At Village Wala, we prioritize customer satisfaction and take pride in delivering high-quality, traditional products. However, if for any reason you are not fully satisfied with your purchase, we are here to assist you.
Eligibility for Refunds
Refunds are applicable under the following conditions:
- Damaged or Defective Products: If the product you received is damaged or defective, please notify us within 48 hours of delivery.
- Wrong Product Delivered: If you receive a product different from what you ordered, please contact us immediately.
- Expired Products: In the unlikely event of receiving expired products, we will issue a full refund or replacement.
Conditions for Refunds
- The product must be unused and in the same condition as received.
- The original packaging, including tags and labels, should be intact.
- Proof of purchase (order confirmation email or receipt) must be provided.
How to Request a Refund
- Contact Us: Email us at indianvillagewala@gmail.com or call us at +91 9161678852 within 48 hours of receiving the product.
- Provide Details: Include your order ID, a description of the issue, and clear images of the product (if applicable).
- Approval Process: Once your request is approved, we will initiate the refund or replacement process.
Refund Processing Time
- Refunds will be processed within 7-10 business days after approval.
- The amount will be credited to the original payment method or as store credit.
Non-Refundable Products
- Perishable goods such as honey, ghee, and vinegar once opened.
- Products purchased on sale or during special promotions.
- Customized or personalized items.
Cancellation Policy
- Orders can be canceled within 12 hours of placement by contacting our support team.
- After the order has been shipped, cancellation requests cannot be accepted.
We are committed to resolving your concerns promptly and efficiently. Thank you for choosing Village Wala for authentic and traditional products!